AirAsia resumes normal operations after IT outage

As of right this moment, 22 July, AirAsia has resumed normal operations, having recovered all its methods impacted by the outage because it continues to run service restoration for friends impacted over the weekend.

Since Friday’s outage, the airline has already related over 500,000 friends through 3,000 flights to their locations for the reason that world IT outage on19 July regardless of the disruption to its Departure Control Systems (DCS.}

The outage triggered flight delays as a result of guide processing for 2 days, inflicting inconvenience to passengers at varied airports. 

Safety stays a precedence

Given that guide processing includes meticulous regulatory and immigration compliance procedures to prioritise airline security, safety and border necessities, many friends skilled lengthy queues as they needed to be verified individually. 

With the amount of flights and passengers through the weekend, this contributed to flight delays. However, AirAsia efficiently operated over 99 per cent of its flights throughout this time.

AirAsia Aviation Group CEO Bo Lingam stated: “We are grateful to have been able to connect over half a million guests across our 130 destination network when the world was reeling from the impact of the global IT outage. Thanks to the presence of a robust Business Continuity Plan and the timely decision to switch to a standalone manual mode, guests were able to continue on their journeys safely. However this meant navigating the delays of meticulous manual processing.”

He added that the airline’s Business Continuity Plan is concentrated on supporting continuity in any situation, so long as there may be compliance with laid down security and safety measures. It was lucky that AirAsia had the methods, folks and processes to have the ability to change to guide with agility, and a strong floor plan to help passengers.

Bo additionally recommended the airline’s floor workers, ICT groups, safety personnel and lots of of volunteers and groups who labored across the clock to maintain issues working. 

Despite this return to normalcy, AirAsia passengers are nonetheless suggested to observe the standing of their flights by checking their registered electronic mail and cellphones for flight updates, and to maintain posted on updates on the official web site and social media channels.