These Are Travelers’ Favorite Airlines According To Twitter

Last Updated 16 hours in the past

Airlines don’t sometimes get pleasure from the most effective reputations relating to buyer satisfaction.

Between unreliable airlines with quite a few canceled flights, shrinking airplane seat sizes, and aviation debacles just like the Southwest meltdown of December 2022, many vacationers should not precisely thrilled with airways within the United States.

Many vacationers take to Twitter to air their complaints — or share their constructive suggestions.

Travel insurance coverage firm InsureMyTrip used Twitter sentiment analysis to rank the airways with essentially the most constructive (and essentially the most adverse) mentions on the social media platform.

These rankings are based mostly on the aggregated sentiment evaluation of practically 4,000 tweets from 2022.

According to the info, these are the vacationers’ favourite (and least favourite) airways, together with the commonest complaints that vacationers share on Twitter relating to airways.

Airlines With The Most Positive Twitter Mentions

InsureMyTrip checked out airline mentions on Twitter and categorized them into constructive, impartial, and adverse sentiments.

The airways with essentially the most constructive Twitter mentions have been:

Alaska Airlines: 29% constructive
United Airlines: 26% constructive
Hawaiian Airlines: 23% constructive

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While removed from a glowing majority, these airways obtained extra constructive mentions than another on Twitter.

However, that doesn’t inform the complete story — all of those airways nonetheless obtained way more adverse mentions than constructive ones.

When it involves adverse sentiment, right here’s how these “favorite” airways stacked up:

Alaska Airlines: 51% adverse
United Airlines: 37% adverse
Hawaiian Airlines: 43% adverse

Surprisingly, United Airlines got here out because the winner on this, with the second-highest proportion of constructive mentions and the bottom proportion of adverse mentions.

Airlines With The Most Negative Mentions

While Alaska Airlines, United Airlines, and Hawaiian Airlines are the three airways with essentially the most favorable mentions from vacationers, these are the underside three airways with essentially the most adverse mentions on Twitter:

Frontier Airlines: 61% adverse
Spirit Airlines: 59% adverse
American Airlines: 59% adverse

Row Of Frontier Airlines Flights AT The Airport

It’s clear that almost all of vacationers are NOT pleased with these airways.

That’s revealed much more so while you evaluate the share of adverse mentions with the variety of constructive mentions these airways obtain:

Frontier Airlines: 13% constructive
Spirit Airlines: 14% constructive
American Airlines: 19% constructive

Interestingly, virtually each airline on the listing from InsureMyTrip noticed a rise in adverse mentions and a lower in constructive mentions from 2021 to 2022, some by as a lot as 20%.

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What Are Travelers’ Biggest Complaints?

When pissed off vacationers take to Twitter to air their grievances towards an airline, there are a handful of key subjects they’re sometimes complaining about.

According to the Twitter sentiment evaluation from InsureMyTrip, these are the largest considerations that vacationers have so as of most to least mentions:

Money
Delay
Cancel
Customer service
Luggage
Flight attendant

Unsurprisingly, the airline with essentially the most adverse mentions (Frontier Airlines) had a excessive proportion of adverse tweets mentioning these subjects: Money (20%), Cancel (16%), and Delay (14%).

Traveler sitting at her gate looking at her phone, facial expression shows bad news

How Does This Data Stack Up To Other Rankings?

These airline rankings are based mostly on Twitter sentiment evaluation alone and don’t bear in mind another components.

When you contemplate that many vacationers solely take to Twitter to air their frustrations after a nasty expertise, and are much less more likely to spontaneously reward an airline on Twitter, these rankings can turn into a bit of extra muddled and skew to the adverse.

Delta Air Lines plane on a runway in Los Angeles

For instance, Delta Air Lines received the award for Best Global Airline within the Americas within the APEX Passenger Choice Awards however regardless of its favorable place, it ranks on the decrease finish of this Twitter sentiment evaluation.

However, these Twitter rankings might reveal what vacationers actually take into consideration airways, particularly their in-the-moment reactions and frustrations.

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